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Our Newsletter


Payment, Shipping & Returns

                                                  satisfaction-guarantee.jpg

100% Satisfaction Guaranteed:

kureOsity is committed to your total satisfaction taking any hesitation out of choosing the right handmade pen. Order any handmade pen and if you don't like it, we'll exchange it for another one or refund 100% of the price of the pen with no restocking fees. 

kureOsity stands behind our work and want you to feel comfortable with your purchase.  If you are ever unsatisfied with one of our handmade pens, contact use and we will strive to make it right.

Payment:

We accept credit card transactions made through PayPal.  You don't  have to have a PayPal account to pay with a credit card, just select the option to use a credit card when checking out with PayPal.  If you use a different e-mail when registering on kureOsity from the e-mail provided to PayPal, we may contact you prior to shipment to validate the transaction.

Credit Card Charges:

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded. 

Mailing Address For Check/Money Order:

      kureOsity
     505 K Ave
     Kure Beach, NC 28449-3814 

Shipping Policy:

Turnaround:

All orders are normally shipped within 48 hours Monday - Friday 8am - 5pm.

Carriers:


We use USPS to deliver our orders:

Order Tracking:

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers. 

Shipping Rates:

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. 

Back Orders: 

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment. 

Shipping and Handling - International:

Contact us before ordering due to fluctuations and restrictions by some countries.

Returns, Refunds and Exchanges Policy:

To Return An Item:

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Return the item within 30 days of your purchase. 

1. Please email  info@kureOsity.net  to request a refund. We will assign you a tracking #.
 
2. Mail your returned item to:
     kureOsity
     Returns Department Tracking # 
     505 K Ave
     Kure Beach, NC 28449-3814

3. Please Include in your package a signed letter stating the reason for your return and copy of the original receipt. 

Return Exceptions:

Some items can not be returned if engraved or Special Custom Orders.
Merchandise that has been worn, used, abused or altered cannot be accepted for return or exchange. 

Restocking Fee:

All items are subject to a no restocking fee.       No refund of the original shipping and handling. 

Exchanges:

We will gladly exchange giving you full item price credit from the original order.